Lightinthebox

Q&A (520)

Question:

Answer:

Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn’t much. I have stopped buying from them.

By

Michel R.

over a year old

See more answers (29)

Question:

Answer:

We didn’t buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.

By

Nanda T.

over a year old

See more answers (27)

Question:

So after reading all these reviews im really nervous!
i made a purchase today aug 22, im moving out of state on september 20th!
will my item arrive before then? thats almost a whole month! i wouldnt mind a wait other then i will no longer be living at the address i have put and dont have an exact address to switch over. i paid an extra fee for a faster delivery. hope that helps.

Answer:

Dear Customer, thank you for your inquiry. We’re really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it’s standard service, then 5-8 business days for shipping.
If the order is delayed, we’ll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html

By

LightInTheBox F.,

over a year old

See more answers (49)

Question:

Are the clothes asian sizes?

Answer:

Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.

By

LightInTheBox F.,

over a year old

See more answers (14)

Question:

Answer:

Will you send us your order number so that we can check?

By

LightInTheBox F.,

over a year old

See more answers (19)

Question:

Answer:

By

Lisa C.

over a year old

See more answers (14)

Question:

Answer:

Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.

By

Jack B.

over a year old

See more answers (9)

Question:

Are the women’s tops true to the chart size?

Answer:

Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There’s more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It’ up to you to take the risk.

By

daniel l.

over a year old

See more answers (11)

Question:

Answer:

You NEVER get your money back… dont use them. I am amazed this company is allowed to trade, I am sure we have law’s against this kind of practise.

By

andrew b.

over a year old

See more answers (16)

Question:

I need to get in touch with them by phone re ordering issue. i cannot find a phone number.

Answer:

Why don’t you create a ticket in your order section. In track my package link you will get ask customer services. And ask detailed question and leave a phone number. They always reply to tickets within a day. And they might help as well to resolve the issue.

By

reshma s.

over a year old

See more answers (13)

About the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox’s innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

• Wholesale Clothing
• #3 in Wholesale Clothing
• Beijing, China, China
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